Client Overview
At Smartbooqing, we had the privilege to collaborate with our client, an esteemed international powerhouse in public accounting, consulting, and business advisory services in the Netherlands.
With a sprawling network spanning over 138 countries and more than 1200 offices worldwide, our client stands as a beacon of excellence in the industry
Our client approached us with a myriad of challenges, seeking solutions to streamline their operations across a diverse portfolio encompassing over 200 supermarkets, restaurants, and telecommunication companies. Some of the primary hurdles they faced included:
Major challenges included:
- Managing a diverse portfolio of over 200 supermarkets, restaurants, and telecommunication companies posed significant operational challenges.
- Ensuring uniform sector-specific processing across such a varied landscape was complex.
- Dividing payments and booking a single invoice across multiple entities proved challenging.
- Selectively reviewing invoices based on suppliers required significant time and manual effort.
Innovation was at the core of our response to our client’s challenges.
Introduced innovative templates tailored to each company’s sector, ensuring uniform processing and accuracy. We introduced a pioneering feature – Templates, meticulously crafted to cater to the unique needs of each sector within their portfolio. These templates streamlined processing, ensuring consistency and accuracy across the board.- Implemented an Intercompany setting to facilitate seamless transactional distribution among multiple entities. Our Intercompany setting facilitated seamless transactional distribution among multiple entities, simplifying the intricate process of dividing payments.
- Developed a notification system based on specific vendors to streamline the review process and optimize efficiency. To further enhance efficiency, we implemented a notification system based on specific vendors, enabling our client to prioritize and expedite the review process with ease.
Introduced innovative templates tailored to each company’s sector, ensuring uniform processing and accuracy. We introduced a pioneering feature – Templates, meticulously crafted to cater to the unique needs of each sector within their portfolio. These templates streamlined processing, ensuring consistency and accuracy across the board.
Implemented an Intercompany setting to facilitate seamless transactional distribution among multiple entities. Our Intercompany setting facilitated seamless transactional distribution among multiple entities, simplifying the intricate process of dividing payments.
Developed a notification system based on specific vendors to streamline the review process and optimize efficiency. To further enhance efficiency, we implemented a notification system based on specific vendors, enabling our client to prioritize and expedite the review process with ease.Although initially, the high degree of customization in our solutions resulted in a perceived increase in Service Level Agreements (SLAs) for our clients, over time, through efficient resource allocation and automation, we successfully achieved an SLA of 6 hours or less.
The impact of our tailored solutions was profound.
- Our client witnessed significant growth, successfully integrating an additional 350 companies onto the Smartbooqing platform. This expansion is a testament to the effectiveness of our approach in addressing their intricate challenges.
- Our solution not only accelerated processing times but also elevated quality and consistency, empowering our client to operate at peak efficiency.
- Furthermore, our system’s meticulous management of contacts at a granular level contributed to a comprehensive and streamlined business operation.
- User Productivity Index
Over the course of five years (2019-2024), our client experienced a remarkable 18.75% increase in user productivity and speed, showcasing the transformative impact of Smartbooqing’s solutions on operational efficiency. - Document Modification Efficiency
In 2019, users modified 38% of documents, with 42% containing comments and 37% without comments. By 2024, these figures increased substantially, with users modifying 64% of documents, indicating a 68.42% improvement in modification efficiency. - Streamlined Operations
Smartbooqing facilitated client’s expansion by successfully integrating an additional 350 companies onto the platform, demonstrating its capability to streamline operations across a diverse portfolio of over 200 supermarkets, restaurants, and telecommunication companies. - Consistent Growth:
Despite fluctuations in the volume of invoices received annually, our client consistently maintained and even improved its User Productivity Index, reflecting the sustained effectiveness of Smartbooqing’s solutions in optimizing operational processes.