The client is a supermarket chain in the Netherlands and Belgium.
It is part of a privately owned group and has a legacy of close to 100 years with hundreds of supermarkets across the country. It has multiple offices and distribution centres in the region and is one of the top 3 supermarket chains in the Netherlands.
With over 200 supermarkets, the client had to handle close to 15,000 invoices being generated every month, with the majority of them being multi-line. Also, additionally, there was the challenge of 8 different operators working on multiple locations.
Major challenges included:
- 202 Supermarkets
- 15,000 invoices generated per month out of which 30% are simple, 60% are ML1 and 10% are ML2
- 8 different operators, working in 2 different locations.
- Besides general ledger, costs codes were also needed to be added on line-level
- Inconsistency in processing affects, manual reporting and processing of huge data
- These were high volume-low margin businesses and errors were deadly for the business
SmartBooqing partnered with the client to revamp the system and introduce efficiencies through the use of RPA.
With 100% accuracy, even on line level, SBQ ensured all documents were digitised- Being UBL ready, SBQ helped support all systems for the delivery of digital invoices and offered the convenience of scanning complete data from a document
- Complete automation was offered for the documents being processed including their Codes, Dimensions, Checks and validations
- Smartbooqing highlighted review points with only 20% docs needing review and as few as 10% needing edits hence providing much higher quality, and saving time by ensuring lesser review and changes.
With 100% accuracy, even on line level, SBQ ensured all documents were digitised
Being UBL ready, SBQ helped support all systems for the delivery of digital invoices and offered the convenience of scanning complete data from a document
Complete automation was offered for the documents being processed including their Codes, Dimensions, Checks and validations
Smartbooqing highlighted review points with only 20% docs needing review and as few as 10% needing edits hence providing much higher quality, and saving time by ensuring lesser review and changes.- There were many complex ML invoices which needed manual checks and processing that were completely digitized and automated by SBQ thereby making it 100% robotic. This helped in:
- Adding VAT on line-level
- Discounting automatically
- Automating duplication check
- IBAN and amounts checks
- UBL Fraud check
- Improved Productivity by 3x
- Managed the contacts on detail level
- Faster processing-Provided better quality and consistency
- Zero payment mistakes
- Zero manual tasks required
- Line lever General
Ledger for ML1, ML2
Was: Manually 65%
SBQ: 100% robotic - Enrichment on line level for ML1, ML2 (cost codes)
Was: Manually 60%
SBQ: 100% robotic - Applicable discounts, Rekening Courant
Was: Manually 60%
SBQ: 100% robotic - Checks on addressee and applies different rule-set
Was: Manually 70% SBQ:
100% robotic -Templates - Group performance
Was: No insight
SBQ: Monthly reporting